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Grievances

The grievance mechanism is designed to serve as a trusted channel for dialogue and problem-solving, enabling Equitable Earth and developers to address grievances and implement solutions that mitigate any potential adverse impacts.

Equitable Earth applies a two-tier grievance mechanism to ensure accessibility, cultural appropriateness, and accountability:

  • Project-level grievance mechanism: Each project maintains a locally accessible and culturally appropriate process for receiving, recording, and resolving grievances. 
  • Equitable Earth grievance mechanism: The Equitable Earth Secretariat manages a centralised mechanism that monitors project-level grievance mechanisms, receives grievances directly from stakeholders when complainants may be uncomfortable approaching developers directly, and addresses complex, unresolved, or escalated cases. 

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Regarding the Equitable Earth grievance mechanism, stakeholders may submit complaints, alerts, or any grievances related to non-conformities through the following channels:

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All submissions must include supporting evidence, the date and time of the occurrence, a detailed description of the issue, and its consequences (if any).

Stakeholders may raise grievances concerning:

  • The Equitable Earth Programme
  • A specific project
  • Suspected non-compliance and suspicious activities

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Equitable Earth will acknowledge receipt of all grievances within two working days. The identity of the complainant will not be disclosed publicly or shared with any external party without the complainant’s explicit authorisation.

For more information about the detailed procedures and requirements, please refer to the Equitable Earth Grievance Mechanism Requirements and Procedures document.